Conditions of Business

These terms apply to requests submitted through cmmcalibrationcincinnati.com, to the quotations issued in response to them, and to the performance of CMM Calibration and Repair and related work arranged through this site. They are accepted by submitting a request or by accepting a quotation issued in response to one. Should a signed supply agreement or agreed purchase-order terms already be in place, that agreement takes precedence over these terms to the extent of any conflict.

Current version: 9 October 2026.

Quotations follow a review; they never precede one. The review confirms that the requirement is stated clearly and understood, that the method, range and measurement capability needed are available, and that the laboratory selected to carry out the work is competent to perform it.

Statements of conformity require the decision rule to be agreed in writing before work begins, together with the specification the item is to be assessed against. When a requirement changes after acceptance the review is repeated, and the change is confirmed to the customer before work continues. What cannot be met as specified is declined, or returned with an alternative scope — accepting it and quietly reducing it is not an option.

What is quoted is quoted in writing and is valid for thirty (30) days from the date of issue, unless the quotation itself sets a different period. The item description, quantity, measurement points, tolerances and turnaround supplied with the request are what it is built from.

Should the item that arrives differ from the item described — additional channels, a wider range, damage, or a condition needing repair before measurement is possible — work is held and a revised quotation is issued. Approval of that revision, in writing, comes before work proceeds.

Turnaround is stated in business days. It runs from whichever comes later: receipt of the item, or receipt of written approval to proceed. Where capacity allows, expedited handling is available and is quoted separately. Every commitment is given in good faith against current capacity, and a commitment that cannot be met is notified as soon as the delay is known, with a revised date.

Packaging adequate for transit is the customer's responsibility, along with any accessories, fixtures, cables or software the work needs. Transit risk runs with the customer in both directions unless carriage has been arranged and charged on the quotation.

Anything unsafe, contaminated, or outside the condition accepted at review goes back unworked, and the reason is stated. Completed items sit at the customer's risk after the collection or despatch period agreed on the quotation.

Two payment positions apply. Without a credit account approved in advance, payment is due in full before certificates and items are released. With one, invoices are payable net thirty (30) days from the date of invoice.

Taxes, duties and carriage sit outside the quoted price unless the quotation states otherwise. Overdue balances may accrue interest at the lower of one and one-half percent (1.5%) per month or the maximum permitted by law, and further work may be suspended while an account is overdue.

Certificates and reports are issued by the laboratory that performed the work and remain that laboratory's technical record. On payment in full, the customer holds an unrestricted right to keep, copy and use the certificate for its own quality, audit and regulatory purposes.

Certificates are issued as a complete document and may be reproduced only in full. Partial reproduction requires written approval. Copies are retained for the period stated in the performing laboratory's records policy and can be reissued against the original certificate number.

Anything obtained or created while handling a request — drawings, specifications, tolerances, measurement results, and the existence of the engagement itself — is confidential, and reaches only the personnel and providers who need it to complete the work, a body to which the law requires disclosure, or an accreditation body exercising its rights of access.

A customer is notified when a legally required disclosure is made, except where that notification is itself prohibited.

Reasonable skill and care are applied to the work, in accordance with the methods and standards stated on the quotation and on the resulting certificate. Where work is shown to be defective, the customer elects the remedy: re-performance of the affected work, or a refund of the amount paid for it.

Total liability arising out of any engagement is limited, to the maximum extent permitted by law, to the amount paid for the work giving rise to the claim. No liability is accepted for loss of profit, loss of production, loss of contract, or any indirect or consequential loss. Liability that cannot be limited by law is not limited by anything in these terms.

Governing law is that of Ohio, applied without regard to conflict-of-law principles, and the courts of that jurisdiction hear any claim unless a different forum has been agreed in writing.

These terms may be revised from time to time. The version published at cmmcalibrationcincinnati.com on the date a quotation is issued governs that engagement. Related terms appear in the our approach to privacy, the legal disclaimer and the complaints procedure.

Current version: 9 October 2026.